Customer Testimonials
First I had a poor experience with some battery issues and aftermarket add-ons. Turns out I was forcing the problem!. The service staff were very kind and professional taking care of my elantra and teaching me the proper way to secure my power cables and where. They also performed other services to ensure I was safe and my vehicle was in top shape! Thanks to Jacob and the entire team for your help! AJ
Bought a car from here, I had originally come to look at another car that was older since I was getting my son's first car. I was putting money down, but couldn't get financing since it was over 120,000 miles. So they had shown me another car, which was more than I wanted to spend, and I felt pressured into it, and they told me it was just serviced, said it had nothing wrong with it, and was able to get the payments to something I could afford. Test drove it, at that time, no issues. Had it a ... Read More DealerRater - Mar 20, 2025
This was the smoothest transaction and friendliest of all my car buying in my 70 years
Repairs. Poor communication by service advisor, had my only vehicle for 8 days. Cost estimate was not accurate, increased $100 at pickup. Charged a fee to pay with a credit card. The young man that checked me out was courteous but outside of that is was a costly $1300 experience that was not pleasant in any way other than they did repair my vehicle. I purchased my vehicle at this dealership but will never return to them for service or purchase.
NO communication with the service department. Service managed also told me that he would call me and I'm still waiting on his call. Took 3 days to get an inspection on a tire which don't even require an appointment. During that inspection I was advised that my car had a motor engine oil leak, all tires needed to be replaced, and air filters needed replaced. Car was bought 6 weeks before this inspection. I was told that I had a 30-day warranty by the service department. Car was purchased out right and service advisor Jacob stated that warranty didn't ... Read More DealerRater - Dec 9, 2024
They tried to sell me a car for three times the blue book value and expected me to pay for a Cadellac converter on top of it. Plus pay double the amount I would need to borrow back by the time it was paid back. Horrible deal! I went elsewhere.
I stood in the parking lot waiting for a salesperson to appear because they must have been at lunch or something. Dennis Ramsook walked by so I talked to him about purchasing a used car. I have had bad experiences at Dorsett before but Dennis was friendly and very helpful. He knows that if you treat your customers right, make them comfortable and happy...they will buy. Dennis went out of his way to help me find a car. For once I was able to barter with them! It's not all about making money...it's about treating people ... Read More DealerRater - May 20, 2023
This is a great dealership for the Terre Haute area. We appreciate having the dealership available to us.
These people go above and behind to please you. You have no doubt when you leave you got the best deal. We will definitely return this location. Tell everyone we see about this place.
They listened to our needs and made the entire process quick and easy. Sales staff was knowledgeable and committed to us finding the right car.
How important is the quality of the dealership's service center in the decision of where to purchase a car?
Ron Whistler is the best salesman I know. He helped get me and my mother a vehicle and it was nothing but full transparency the whole time. I wouldn't buy a car from anyone or anywhere else...ever...
The sales person was not prepared with additional car options to drive. When we inquired he paged thru the website randomly looking for other vehicles on the lot.
Lots of gimmicks and offering a very low trade in value. Under bluebook for trades.
2 excellent sales associates Brandon and Jared Lucas. VERY easy to work with. NO pressure. Paperwork was also uncomplicated. GREAT experiemce. Highly recommend them to others.
Google only allows you to make one review ever of a business. So since a couple years ago I complained of how Dorsett Nissan damaged my vehicle while in for service I cannot make any other reviews. So I am on another website. Service Manager Chad told me a part was covered under the power train warranty. Then explained my warranty expired at 50,000 miles I paid for the service. Then I read my paperwork and discovered the warranty is good through 100,000 miles. After calling back they explained the service is over. So I escalated it and called Nissan Customer service ... Read More DealerRater - Oct 13, 2020
4th vehicle from Doresset automotive. Jarred Lucas and Chris Poe were top notch. Making sure we got what we wanted and recieved the best deal. Thank you guys!
Drove 6 hours to buy a 2014 Stage 3 Roush Mustang from them. It was raining the day I bought it so I didn't know there was a problem with the rotors. Once I got it home I noticed the sound in the brakes. I called to talk to them about it. I was told the problem was fixed before I bought it. So I took it to my local Ford dealer who tells me both front and back rotors are shot. So now I'm spending $1,500 to fix my car that was broken when I bought it.
I just purchased a Nissan Murano from Jarred Lucas at Dorsett Nissan. Jarred worked with me to ensure that I got the right car for my family. No push, no rush and no double talk. He got me better than Kelley Blue Book trade in value on my car and worked with me to discount the one accessory that was missing on the Murano's platinum package.
The finance experience was also great! Chris Poe took excellent care of me. He made sure that I got the best interest rate at the monthly payment I wanted. He was patient and ... Read More DealerRater - Jul 16, 2019
My experience with Dorsett Nissan was amazing! I worked with Jarred Lucas and he made sure I got the vehicle I wanted. All of their employees are super friendly and will go above and beyond to make sure their customers are satisfied. I would highly recommend them to anyone in the market for a new vehicle!
Sales staff is pushy and tries to make it seem like you are getting a good deal while adding fees and devaluing your trade in. Had a cousin warn me about them ,but I didnt believe him until I went on their lot. He bought a "certified pre owned" almost new truck and had problems from the jump..dorsett is a bunch of xxxxxxxx
I visited this dealership 2 months ago to see a truck, and also get an appraisal on my trade. I had visited a few other dealerships prior, and was pretty pleased with the offers, but wanted to make sure that I was getting the best deal. This dealership appraised my trade and was $4K below 2 others, and $2K below another. I didnt say much, but took the written deal and left. I then decided to wait until spring to purchase a new vehicle, and returned to the same dealerships again. I still had my previous deals in hand, but knew that ... Read More DealerRater - Mar 28, 2019
My experience at Terre Haute Dorsette Nissan was nothing but amazing!Everyone there was great!I had Erney Engle as my salesman who helped my get into the car I wanted.Chris Poe was my Financial manager there who went out of his way to make it happen. He went above and beyond to get me the cheapest payments best warranty and stayed late on a Saturday just so I could drive the car home that day. Truly a great experience I wouldn't go anywhere else. I felt like they cared and I am forever in debt to yas. ... Read More DealerRater - Feb 9, 2019
I felt that my salesman Josh provided me with exceptional exoertise in knowing just what vehicle would fit my needs. He even picked up and returned my vehicle at work to address a minor issue.
Aaron Koch did a great job as well as the other staff on getting my car in and out ! I would definite recommend to my friends and family !
Like above, I received Excellent service. Thankyou., Very Friendly staff, Time to finish was around 1 hour, loved the Hot chocolate, it was Snowing!Cold.
I was provided excellent service. They are patient and kind. They made the whole process as convenient as possible. They wanted to make sure I was happy and satisfied. Great guys that take the time necessary to answer all questions and meet all needs. This is the second car I have bought from them due to the personal touch in regards to customer care.
We were extremely happy with Josh & Jay. They were both very helpful & a pleasure to deal with. It was a very quick and easy transaction for our trade. They were both very knowledgeable & offered very helpful advice for the vehicle we purchased. We would highly recommend this dealership & will definitely go back for our next vehicle purchase.
I am old school and like to barter. They use the internet as an excuse not to make a deal. Very nice salesman, Josh A
Very good service. Very friendly people and were happy to help with whatever questions that I had. Would recommend going to Dorsett Nissan for your car buying experience
Great service, excellent salesmanship and always courteous. Always professional and friendly no matter what department you are visiting. They have a great selection of vehicles, (new and used).
Always get great Service at Dorsett! They work with me on my schedule and understand my needs when I explain what I want done. Thanks!
No sales pressure. Relaxing atmosphere. Would definitely buy from Dorsett automotive again. The staff was very friendly. The dealership let me take the car home with me overnight.
Prompt courteous knowledgeable.called back the same day with options. We visited 9 dealerships in 24 hours. Very few stood out. It was nice to reconnect with Brett Dinkal
Great experience!! The staff was very easy to communicate with from the start. Dropping my vehicle off for service and getting a ride back to work with the shuttle service was seamless. Thanks!!
Having my car serviced through Dorsett Nissan is never a disappointment. The staff is always very kind and respectful. They keep me well informed about my vehicle and communicate very well about my current and future maintenance needs. I am always very pleased with the service Dorsett provides.
The entire Dorsett staff helped me get the Jeep of my dreams. Everyone throughout the buying process was exceptionally nice and welcoming and did everything they could to make sure I had everything I needed.
I have now purchased two vehicles from Dorsett Automotive. Both times I have had the pleasure of working with Jay Dorman as my salesperson. I have found Jay to be dedicated to the complete customer service experience from the shopping, through purchase, to after purchase support. Jay has provided me his cell phone # and I can text him if I have a question, a problem, or just need for him to schedule service for my vehicle. If you are in the market for a new or used vehicle, please go to Dorsett Automotive and ask for Jay Dorman. he will ... Read More DealerRater - Nov 13, 2018
I've taken my Nissan Altima, to Dorsett Nissan, for all its service needs, since my purchase in 2012. I've never had a bad experience at Dorsett. Everyone at the dealership has gone above and beyond my expectations, to make my experience with them, a positive one.
Excellent customer service. Very little wait time. Employee made sure I was kept up to date on how much longer my wait would be . I will definitely go back
Dorsett made us feel welcome and comfortable, not pushy or high pressure. If the service dept is as good as the front sales and management staff I will be making the 1-1/2 hr drive for service. I would refer them to anyone.
I worked with Jay, and he was very helpful. He worked with me to find exactly what I was looking for and worked to get it in my budget. Overall the process was quick and no excessive or pushy sales tactics from anyone.
Awesome Dealership & Service department!!! Have Always been treated with kindness & respect & they do well at keeping the customer informed as you wait during maintenance. I’m a supporter of shopping local & what I can share is: Go!!! Purchase!! Service (maintenance)!! They will Not disappoint!!!!
Dorsett Nissan in Terre Haute, IN has provided not-to-be matched, amazing service. Having an immediate need for a vehicle while awaiting purchase, I was provided with a vehicle. Sales reps worked together to find the best car for my needs. The dealership is always spotless with outstanding service and courteous and friendly staff. I’ve been a loyal customer for over 13 years and highly recommend Dorsett’s.
I’ve lived in Terre Haute for nearly 60 years and I’ve never shopped at Dorsett. I heard rave reviews about the Nissan Rogue so I thought I’d take a look. I was given an amazing deal on both my trade and purchase. After the paperwork was signed, my salesman took me around and introduced me to the service department and showed me what to do when I came in for the free services I was given. He showed me the waiting area and explained all I needed to know. Then we sat in my new Rogue for 30 minutes ... Read More DealerRater - Nov 5, 2018
Oil change and tire rotation. I was in and out in less than an hour. Quick to get in and was finished in a timely matter
Ernie was very helpful answering any questions I had. I didn’t feel pressured at anytime to make purchase which is very nice! Everyone was kind and caring. Would definitely buy from them again!
Someone named Donald in a different part of the country gets service from Dorsett. They might be great but they keep sending email to me. I replied and tried to tell them they have the wrong email address but I keep getting a ton of mail from them. I wouldn't trust them if they can't do something as simple as removing an email address from their database.
My service was god overall they took a bit longer than I had expected but the service not very fast but it was good service
Such friendly people from the receptionist to all of the sales personnel Especially Jay Dorman , our sales person- will definitely look here the next time we search for. Car
The gentleman in the shop after my car was done ,showed me how to go into my menu button to reset the oil change reminder. He also told me this is where i can change the reminder to rotate my tires.
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Dorsett’s Service Center is great. Easy to pull in to their covered bay, online appointment scheduler or simply show up, and nice waiting room makes getting the oil change a pleasant experience. The service staff is very courteous and knowledgeable. I highly recommend Dorsett for vehicle maintenance and/or car purchase.
The serviceman told us approximately how long it would take, and that’s how long it took. I appreciate that. I’ve been at some places where I was informed it would be about 30 minutes and it took 90 minutes for a simple oil change.
All the employees are so knowledgeable and friendly. They treat me & my car like we are family. It’s an awesome place to deal with.
Dorsett always exceeds my expectations. Whenever I have an issue with my car, they are right there to help. Highly recommended. They’re fair and honest and has even provided their text numbers to ensure I can reach them. Quality customer service
Efficient and accommodating to get oil change on my busy schedule. Clean and comfortable waiting room. Hours of operation convent. Employees never make you wait needlessly.
Josh was very helpful in the purchase of our vehicle. Not pushy, very communicative on our needs & questions, explained all the accessories before test driving. Of all the vehicles we’ve purchased throughout our fifty something years our experience with Dorsett was the best of all dealerships. If you purchasing a vehicle visit Dorsett & ask for Josh.
The best dealership around - hands down. The only place our family will ever go 🙂 The team listens and is interested in what we want, not what they want, and that's very reassuring.
Have only taken my vehicle there since purchase. They are trustworthy and keep records of past servicing and have never been disappointed with customer service oir maintenance.
Dorsett's staff are always so polite and helpful... I'm so glad I chose to purchase my car and have it serviced from them.
Great personalized service! I had my windows tinted at Dorsett and they are perfect! I'd recommend this device to anyone. Great service by the staff too.
Service knew what the issue was and had ordered the replacement part. Was in for oil change and tire rotation as well and the entire process took 2 1/2 hours. They had quoted 3-4 hours.
Dorsett service technicians have never tried to upsell me on things I don't need, and I think that speaks volumes for their honesty. Their customer service does a great job with scheduling and providing courtesy rides Etc. I would recommend them to anyone
I recently purchased a used vehicle from Dorsett Nissan. The entire experience was not only painless, it was 100% positive. The sales staff was pleasant and the salesman was informed, helpful and eager to accommodate. The minor problem with the car that I bought was quickly corrected by Service Dept. I love my car and have only good things to say about Dorsett’s.
Every time I go in to Dorsetts Josh and the others deliver the best customer service! They always make you feel like you are their only customer!
My wife and I had a wonderful experience at Dorsett Automotive. I would highly recommend this dealership for anyone looking for someone they can trust!
Buying a car from many states away. They made it easy and kept me informed throughout the process and afterwards when I was arranging transport.
Fast, efficient, courteous and extremely professional. Very satisfied. I do not usually write any sort of reviews. I will continue to buy and service my vehicles at the dealership.
Dorsett Nissan went out of their way to find the perfect car for me. I will certainly return to purchase my next Nissan. I highly recommend them to anyone purchasing a new or used car.
Our salesman Jared Alsman, was & is the best. I have dealt with car salesman before but once the 'dotted' line was signed, you were history. But my experience with Dorsett through their respresentive was totally different. Jared seen us through the buying process & then made the appointment himself for the 1st oil change & overall check. He has now seen to it that I've gotten the best prices possible for the visors & backup camera & the car manual that was missing from the car. I've never experienced a salesman doing all this & it is ... Read More DealerRater - Oct 12, 2018
I ALWAYS get the best service here, and everyone is always so friendly!!! I highly recommend!!!! Tammy in customer service is almost my best friend!! Lol! People I know that work there take the time to talk!! It’s like family!!
After seeing a car on the Dorsett's website, I went in to test drive the vehicle. The car buying experience with Dorsett's, specifically Ernie was great. Such a nice, friendly guy who was easy to talk to and answered every question we had. We will definitely recommend him and will speak highly of Dorsett's! Thanks again!
Everyone was very helpful! It was Super easy and quick! I'd rate it a 10/10 experience. Dillon was very helpful and knew his stuff!
Thursday on top of my car's scheduled maintenance needs. They are courteous, and I have the bonus of a freshly washed car when they're through.
Good dealer fast and easy to work with. Test drove the car liked it and theyvhad me in and out. Pleasant to talk to and not pressuring.
Jay definitely opened our eyes on the possibility of the Titan. We were looking for a used F250, and he told us about the Titan. After test drive and seeing what we could get for the money we decided to go with the Titan XD.
2 hrs for an oil chang and check alignment.. was supposed to look into heated seat issues and obviously did not want to mess with it
Overall, I had an excellent visit. The service I received was great. I couldn't have been treated any better. I'd highly recommend my family and friends to go to Dorsett for their next vehicle.
Had brakes done and brake pads service was great friendly and professional the tech and inspectors were great I will recommend service to anyone who has a Dorsett auto
I loved my experience at Dorsett! Everyone was so hopefully especially Josh! He found the perfect car for me when my budget was limited. I will definitely go back to purchase my next car! I left a very happy first time car owner!
They worked with us and gave us the best financing for our budget. Great job by all of the staff. Ernie was so kind to us! Everyone was friendly and honest! Thank you!
Nissan overall is helpful, friendly, and adaptable. We went in to work with Ben as he was who we wanted to work with. He was not available one day but we still wanted to look at some cars. We had been passed from person to person and one salesman said “if they aren’t buying from you don’t bother.” Although only one person said this, it seemed to be the mentality of others. I understand that you’re busy and might not make a sale but it isn’t a very nice thing to hear from your preferred salesman’... Read More DealerRater - Oct 3, 2018
They helped me toll my car to them and had a car ready for me. Called when ready for pick up and helped me transfer my disabled husband to my car.
Good experience from start to finish. Josh was a pleasure to work with. No high pressure at all. Just wanted to make sure I got what I wanted and in budget.
Not usually a fan of shopping ,this was quick and painless . Will absolutely come back when it’s time to trade our current 2nd car...
jay Also was great with the paperwork and getting me the best price ! Rob Norris also helpful! All staff were a tremendous help, and got us in and out ! Great job !
I went in to purchase a car for the first time in 5 or 6 years. The nicest vehicle I have ever owned and couldn't be happier with the service I received
I took my vehicle in for a 30,000 mile service. I was told what actions would be performed. I explained which I did NOT want or require at that time. I waited on site after a couple hours, I was told it’s almost done maybe another hour. Well 3 hours later it was completed. First issue was work performed that I did not authorize that they now wanted to charge me for. Heated discussion takes place they only agree to knock part of the price down. Then I go to inspect my vehicle. This is where things go terribly wrong. Not ... Read More DealerRater - Sep 28, 2018
The customer service was fantastic. The person who made my appointment was friendly. I was offer a ride to my destination while my car was at the service center. The service was completed in a very timely manner.
I am happy to say that every experience I have ever had with Dorsett Automotive has been better than I could expect. Every person I have ever had contact with from the owner to the salespeople, to service dept personnel have always been very professional, courteous and great to deal with. I highly recommend Dorsett Automotive to all my family and friends.
The guys at Dorsett are fantastic to work with. Highly recommend them! They know how to treat the customer the right way. Fast and efficient!
Brian and his staff are always willing to help and listen to your wants and needs. I would recommend anyone to go to them if they want quality cars and service
I had an issue with my car air conditioner not cooling as it should and the service technician figured out what the problem was instead of just guessing and charging me for items which didn’t solve the problem as another dealership had previously done and they also put the charges under warranty! I have always had great service at Dorsetts in Terre Haute Indiana.
I am happy with my selection and the deal I received and I will be back again. I manage a delivery company and will need to buy 2 more cars before the end of the year.
Jay and the entire Dorsett crew did a great job of finding what I wanted and getting the price where it needed to be at
Everyone was so helpful and congenial. Especially appreciated Josh Decker for all his help, because if not for him the sale would not have happened. We also felt that we got a fair trade for our Altima.
We Always use Dorrsett service for all car issues. Tammy is very professional and honest. Service is always done as promised. Very reliable and thorough.
I told my salesman I was looking for a New 2018 Kicks - S. He said there was one on the lot and asked if I would like to take it out for a test drive. I was really impressed with the car. worked out a trade and did all the paper work in a short time and drove off with my new Kicks-S the same day.
Josh helped to find exactly what I was looking for, got it for me and worked at giving me a great deal. Friendly and easy to work with